IKEA Hyderabad In Trouble, Customer Finds Insect In Chocolate Cake & Posted Video On Twitter

It has been less than a couple of months that the Swedish home furniture company IKEA opened its first store in India and it seems to have stuck in another controversy in such a short duration.

If you remember, the firm received backlash some days ago after a customer complained about finding a caterpillar in the veg biryani served at the restaurant. When the GHMC team visited the restaurant, it found the complain to be true and imposed a fine of Rs 11,500. Not only this, notices were also issued to the restaurant manager as well as to Haldirams, Nagpur, the vendor from where the IKEA restaurant procures food.

Now another customer named Kishore (Twitter handle: Kishore20181) has complained about finding an insect in the chocolate cake that he bought for his daughter from the store. As soon as he noticed the insect, he clicked its pics and recorded videos too.

Later he took to the micro-blogging site Twitter and shared photos and videos of the insect.

His first tweet read, “#Ikeahyderbad  I found an insect inside the chocolate cake which came out while my daughter was eating the cake at IKEA store today in Hyderabad.”

In the second tweet, he posted an image of the receipt:

He then tweeted a video in which the insect can clearly be seen crawling in the cake. The caption that he wrote is, “Look at the right side of the cake its moving and its not a flying insect as was suggested by IKEA manager!”

Click here to watch this video directly on Twitter

He shared another video with caption, “#IKEA #GHMC #TV9News #NDTV insect in the choclate cake at IKEA hyderabad restaurant, no action by GHMC #KTR”

Click here to watch this video directly on Twitter

Commenting on the complaint, the spokesperson of IKEA said that it was a flying insect that later flew away. The firm also expressed regret over the incident and apologized to the customer for the distasteful experience.

As per reports, the municipal authorities collected food samples as well as imposed a fine of Rs 5,000. IKEA’s spokesperson denied it and said that GHMC neither perform any inspection nor collected food samples for the purpose of testing. The spokesperson even denied being slapped with the fine or notice in this regard.

Such incidents are highly embarrassing and shameful and we hope that IKEA will take necessary steps to avoid them in future.

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