We have heard a lot about the misuse of social media sites and recently many cases of cheating and fraud through online sites have come to light. Undoubtedly, technology provides us with both the options and it is up to us to decide whether we use it correctly or misuse it! Agree?
Moreover, social media sites serve as a great platform for connecting with people but at one fell swoop, they offer us a brilliant medium through which we can share our concerns with the relevant authority and get them resolved.
A Pakistani youngster named Shaikh Muniruddin Nizami proved the same with an excellent example of making a complaint soaked with sarcasm to such an extent that the concerned authority was forced to take an action immediately. He wrote to Pakistan Telecommunication Company Ltd (PTCL) on Facebook and told them the benefits of having their connection. Every sentence was written with the ink of sarcasm and it must have hurt the organization badly.
Revealing the details of the letter will be injustice to the writer. So read the letter yourself and enjoy the humor:
“Good Morning,
I hope you are doing great and everything is all fine. We would like to inform you that we are doing awesome too these days. Life couldn’t be any happier. When we first installed PTCL landline and broadband, everyone told us not to because eventually we will suffer from their poor service. But if you ask me, I think they were all wrong. I am glad I installed PTCL. Last 20 days of my life couldn’t get any better. I had my university’s final exams but I had no one to disturb me as my PTCL connection is dead from last 20 days. No one can call me or I can’t call anyone. No one could disturb me with all those whatsapp messages. I saved a lot of time by not using facebook during my exams. Life was very smooth. Although i was a bit disappointed too because I couldn’t download my lecture slides because i had no internet but who gives a damn about your internet anyway. I know atleast you guys don’t.
Life was great but now my exams have ended and I have nothing to do. Since I can’t use any social network now, I have turned more productive these days. I found interesting facts like i never knew my room had 180 tiles.
Thankyou for making me productive and social in real life rather than social on some virtual network.
If you ever wanted to say you are welcome, you can always call me at +92 21 3415XXXX (inbox for complete phone #) or you can email at munirnizami@live.com. Oh wait, my PTCL connection is dead and i have no means of communication. I guess you have to wait now to contact me. In worst case scenario, if you really wanna talk, you can call on my cell phone (inbox for number).
Thanks a ton.
Shaikh Muniruddin Nizami
Just a happy customer of PTCL.”
Nizami’s complaint was resolved immediately by PTCL, as a team of 5 engineers and technicians visited Nizami’s house despite the fact that it was Sunday.
“So a team of 5 engineers and technicians came to my house today just to fix my broadband even though its Sunday and all of them were fasting.
They were the most cooperative bunch of people I have ever met.
Thank you PTCL so much for the prompt response after my complain on social media and MangoBaaz for raising the voice.
Regards,
Munir Nizami
A really happy customer 🙂
P.S. sorry for ruining your Sunday after my whole ruined month.”
Hail Power Of Social Media!