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IndiGo Has Been Declared The Worst Performing Airlines For Not Responding To Customer Complaints

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IndiGo Has Been Declared The Worst Performing Airlines For Not Responding To Customer Complaints

IndiGo Airlines has always been in the news for something or the other. And unfortunately, it has not always been a smooth ride for them.

Recently, Derek O’ Brien the chairman of the civil aviation parliamentary panel has announced that IndiGo is the worst performing airlines in India, as far as consumers are concerned.

This is in keeping with recent reports of IndiGo staff misbehaving with the customers and the exceptionally high cancellation and surcharge fees.

Ironically, Air India, which is owned by the government has been declared as having the best luggage policy. Air India is currently struggling to meet its debts though.

IndiGo, according to the panel, has not responded to any of its complaints. They have also announced that the airlines will no longer be able to charge extra on cancellation charges.

Cancellation charges from now on are to be 50 per cent of the base fare. Fuel surcharge and taxes which are charged must be returned to the customers on cancellation.

A lot of people are speaking up about this:

People do have a lot of opinions on this.

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