Nowadays, the e-commerce industry is gaining a lot of importance as more and more people are turning towards it for their shopping needs. However, along with rising popularity, there comes a certain amount of risk too.
Many a times people are seen ordering things from these sites but later complain about non-receipt of items or wrongful deliveries. Nowadays these e-commerce firms have to be very careful because not all complaints that they receive are authentic. Sometimes, the employees make smart plans of duping the company, without giving a slightest hint.
The latest company to bear the brunt of this fraud is none other than the famous e-commerce giant PayTM. An incident of fraud worth Rs 1.62 lakhs was reported in the company.
However, instead of keeping quite and tolerating these cases, the company is taking strict actions against these practices. Eager to know what the company has done? It has asked CBI to probe the matter since it believes that employees are involved in this fraud.
A case of cheating was registered by the CBI on the 30th of July. 26 cases were listed, wherein goods were delivered safely and on time to customers, but still refunds were processed for the same. Obviously, this isn’t possible until and unless an insider is involved.
What actually happened?
As soon as complaints were received (Even after proper deliveries) refunds were processed immediately i.e. within 5 to 6 minutes. This goes against the company’s refund policy as it first arranges a reverse pick-up of that order, returns it to the merchant and only after that issues a refund. An FIR has been lodged by the agency against suspected employees under IPC sections alleging breach of trust and falsification of accounts.
As per the FIR,
“The refunds happened through the illegal use of the ids of four of its employees. Twenty-six orders were booked by a group of people to the tune of Rs 1.62 lakh. It has named six suspects – Rajesh Kumar, Sumit Gupta, Ashu Singh, Tilu Tilu and Raju Kumar who know each other. All the orders were booked from Mansarover Garden. The customers illegally appropriated the money refunded,”
The mobile numbers that were used while placing the orders happened to be switched off. The Utility Service provider says that firstly the suspects must have gained complete knowledge about the delivery cycle, teamed up with the customers to book orders, delivered goods to a common place and then made some fabricated and false entries.
Let us see what the results of the investigation are. What do you feel guys? Do let us know your comments in our comments section below.