When cab culture started in India, we thought it’s a great relief from the daily autowaala’s who throw more tantrums than Bollywood stars. We found a great escape with a wide range of cab services available and appreciated the systematic way in which they work.
However, with time even these services have started taking their customers for granted. As a result, they witness a lot of bashing on social media almost everyday.
The latest case being highlighted is about the cab service company Uber. A guy named Jp Muduli posted a complaint on Uber’s Facebook page and reported that a driver of company’s cab conned him and when he got in touch with Uber support regarding this, he didn’t receive the help.
Here’s what he wrote in the Facebook post–
Everyone be aware of uber drivers who are trapping customers in a new way. You could be one of the victim of this . On 24th November I had booked cab for Bengaluru airport with payment method Paytm . On the way before the toll gate the driver stopped car side of the road saying he need cash as payment method to pay the toll and when I disagreed he said he can’t go further . I was really hopeless that time as I had to catch the flight in next 20 minutes . So after an argument with him, I agreed to pay by cash and he said he will cancel the Paytm payment which will be transferred back to my account after 15 minutes of trip completion .
After completion of the trip I paid by cash 871 and also same amount got deducted from my Paytm . After waiting for long time before my flight departure, I contacted uber support and reported about this issue . They completely denied to help with this as well as not even shared the contact number of the driver so that I could reach him . “At least they could have engage both me and driver to conference to investigate this ugly situation ” .
So this is kind of encouragement for drivers to do such things repeatedly. At end I lost extra 871 and both uber and the driver took double amount and cheated me as a customer . This can happen to you also , so be careful of uber ride think twice before booking . That was my last trip with uber ended my journey after 2 years of being a customer with a worse and disgusting experience.
Well, we hope Uber really helps the guy this time. This kind of behaviour with customers is just not acceptable.