Hawksmoor Manchester, in Manchester, is known for its excellent food and now their sense of humor. When diners in the restaurant went there and ordered wine, little did they know they will be served with one of the finest and most expensive of the restaurant. The employee of the restaurant by mistake server them the wine of price £4,500 (Rs 3.15 lakh).
But what earned respect for the restaurant when they Tweeted from their official account saying that, “To the customer who accidentally got given a bottle of Chateau Le Pin Pomerol 2001, which is £4500 on our menu, last night – hope you enjoyed your evening! To the member of staff who accidentally gave it away, chin up! One-off mistakes happen and we love you anyway.”
To the customer who accidentally got given a bottle of Chateau le Pin Pomerol 2001, which is £4500 on our menu, last night – hope you enjoyed your evening! To the member of staff who accidentally gave it away, chin up! One-off mistakes happen and we love you anyway 😉
— Hawksmoor Manchester (@HawksmoorMCR) May 16, 2019
They also posted the photo of the two bottles.
THEY LOOK PRETTY SIMILAR OK?! 😉 pic.twitter.com/JWFW81cbe8
— Hawksmoor Manchester (@HawksmoorMCR) May 16, 2019
People were awed and happy about their take on this incident, here is how they reacted.
https://twitter.com/AlfatYapragi/status/1128998689010311169
Very lovely responsive reaction by the management and the way of treatment is amazing…. once, I will fly over to Manchester, apparently, here is the place that I'd spend for a dinner….. 🙂
— Alejandro (@dardannelyus) May 16, 2019
This is the sign of a great company. Able to laugh at “mistakes”, able to understand they happen, able to see through it all and still recognise great staff and great work.
This is how you win customers and public backing. 😎👍👏
— Lori-Mark (@LMQhere) May 16, 2019
I think this is my favourite band hospitality story ha ha, how resourceful!
— The Rock Fairy 🤘🏻🧚🏻♀️ (@TheRockFairyHQ) May 16, 2019
Chin up. Mistakes happen pic.twitter.com/KHEfWgKNmr
— daveyg49 (@daveyg49) May 16, 2019
As someone who has had the price of a broken cup deducted from their wages (back in my waitressing day’s!!), fair play.. Still think I’d be afraid to ever do wine service ever again though!!!
— Emily Reynolds (@EmilyReynolds18) May 16, 2019
People loved how they took it positively and asked the employee not to worry!
This what we need, more positivity!